1. Refunds
We want you to be satisfied with your purchase from Green Gift Concepts Est. If the product is
damaged, we offer a 7-8-day refund policy for most products. To request a refund, please
contact our customer service team at [contact information]. You may be asked to provide proof
of purchase.
If your refund is approved, we will initiate a refund to your original method of payment. Refunds
may take 3 business days to process, depending on your payment provider.

2. Returns
If you need to return or exchange a product, please contact our customer service team at
Contact Us Page. You may be asked to provide proof of purchase.
We will accept returns for most products within 14 days of delivery. To be eligible for a return,
your product must be unused, in the same condition that you received it, and in the original
packaging.
You will be responsible for paying the shipping costs for returning your product. Shipping costs
are non-refundable. If you receive a refund, the cost of return shipping will be deducted from
your refund.

3. Exceptions
Some products are not eligible for refunds or returns. These include:
• Damaged items- Crushed or Items with stains
• Used Items

4. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team at
Contact us within 7-8 days of delivery. We will provide instructions for returning the product
and will issue a refund or replacement once we receive the damaged or defective product.

5. Changes to this Policy
We may update this Refunds and Returns Policy from time to time. Any changes will be effective
immediately upon posting on our website.

6. Contact Us
If you have any questions or concerns about this Refunds and Returns Policy or our products,
please contact us at greengiftuae@gmail.com or message at +971503830551